Time Warner Still Sucks
May 25th 2006CindyUnCategorized
As you may remember, Time Warner SUCKS! Today, I fired them. WOO HOO! 
When I called to cancel my service, they asked why I wanted to cancel. You know what my response was……and I quote, "Because Time Warner sucks!" They didn't ask me too many more questions. Though they did tell me that if I want THEIR equipment picked up (instead of me dropping it off) then they would be here on June 3 anytime from 8am to 8pm and someone had to be here to sign for the equipment being returned. WHAT?
I laughed. I said, "If I am not home, your equipment will be on the front porch." The guy told me that I had to be here. I said, "I'm not sure what part of this you don't understand. This is YOUR equipment. If you want it back, come and get it. I will not wait 12 hours for you to show up. If I leave it will be on the front porch. I've just canceled my service with you. This equipment is no longer my responsibility."
He again told me I needed to be here so I finally said, as nicely as I could, "Look, mister, this is not up for negotiation. I will not waste another second on a company that provides sub-par customer service. Cancel my service effective immediately and come get your equipment."
He finally said okay and that if the equipment was lost or stolen I'd have to pay for it blah blah blah blah blah. Whatever. I never want to hear the words Time Warner again.
By the way, the satellite service we'll be getting is about half the cost of the cable, and that includes local tv channels and DVR. You should check it out - fire Time Warner!
5 Comments »
Wyl-D-Joker on 25 May 2006 at 1:28 pm #
LOL!! That’s something I would of done too! I mean who do these people think they are making us sit around and wait on them. —ok— this is turning into a post… let me just say … You go Girl!
on a side note, give the equipment a bath.. in nice deep water, then put it on the porch..lol..
Judy on 25 May 2006 at 3:45 pm #
When we moved from the Houston area, we signed up with satellite - it is the best move we ever made. The only problems with it are all the SOLICITATIONS we get from Time Warner now to come back - mail, door-to-door, phone, you name it!
Shirley on 27 May 2006 at 8:43 am #
You’re invited too. Please read my post from Thursday. Don’t miss the comments.
Blessings,
Shirley
My Ebenezer on 12 Jul 2006 at 8:40 pm #
[...] She was “district manager” for them. I’m not even going to type out their name because I don’t want to do any kind of advertising. [...]
My Ebenezer » Customer Relationship Software on 25 May 2007 at 5:17 am #
[...] you all remember my rants about Time Warner Cable and how much it sucks. Well, maybe the poor people over at TW could benefit from better CRM [...]